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Terms & Conditions


Terms & Conditions

Last updated October 01, 2021

Troove.me needs the contact information you provide to us to contact you about our products and services. You may unsubscribe from these communications at any time. For information on how to unsubscribe, as well as our privacy practices and commitment to protecting your privacy, please review our Privacy Policy.
You can unsubscribe from these communications at any time. For more information on how to unsubscribe, our privacy practices, and how we are committed to protecting and respecting your privacy, please review our Privacy Policy.
Troove.me is committed to protecting and respecting your privacy, and we’ll only use your personal information to administer your account and to provide the products and services you requested from us. From time to time, we would like to contact you about our products and services, as well as other content that may be of interest to you. If you consent to us contacting you for this purpose, please tick below to say how you would like us to contact you:
I agree to receive other communications from Troove.me.

Consent to process data
In order to provide you the content requested, we need to store and process your personal data. If you consent to us storing your personal data for this purpose, please tick the checkbox below.

I agree to allow Troove.me to store and process my personal data. By clicking submit below, you consent to allow Troove.me to store and process the personal information submitted above to provide you the content requested.
Where and to What Does this Privacy Policy Apply?
This privacy policy addresses the privacy and protections regarding anonymous and personal data collected when interacting with the Troove website, www.troove.me, data you may provide to Troove through social media channels or email, as well as in-person interactions such as retail store experiences and promotional events.

Where Does this Privacy Policy Not Apply?
TROOVE MEDIA utilizes third-party tools such as social media, email, analytics, and more. You may interact with Troove through one or more of these channels. However, only the data that you communicate directly to Troove is protected under the terms in this privacy policy. TROOVE MEDIA is not responsible for the management of data stored with additional providers.

Types of Data We Collect
TROOVE MEDIA collects two types of data: anonymous data and personal data. Each is described in more detail below.

Anonymous or Non-Personal Data
TROOVE MEDIA will often collect anonymous, non-personal data about the use of the Troove website. This type of data can include, but is not limited to, the number of visits to a specific page on the Troove website, the amount of time spent on that page, the type of browser being used to visit that page as well as the general region from which the visitor was viewing the page. This type of data, sometimes referred to as aggregate data, is collected via cookies, which are discussed in the Cookie Policy below.

Personal Data
TROOVE MEDIA collects personal data from you for the purpose of providing the services as well as providing a customized experience on the site. To enable TROOVE MEDIA to effectively provide products and/or services to you, we collect your name, mailing address, email address, order history, and username and password for any TROOVE MEDIA websites.

While TROOVE MEDIA asks for payment information on our website, we do not store any payment details.

When you access or use the Troove website, TROOVE MEDIA may access, collect, monitor and/or remotely store “location data,” which may include GPS coordinates (including but not limited to latitude and/or longitude), IP addresses, and/or similar information regarding the actual location of your device. Location data may convey to us information about how you browse or use the website. Location data does not collect or share any personal data about you. Location data may be used in conjunction with personal data. Some features of the website, particularly any location-based services, may not function properly if use or availability of location data is impaired or disabled.

How We Will Use Your Data
We will only use your personal data as described below, unless you have specifically consented to another type of use, either at the time the personal data is collected from you or through some other form of consent from you or notification to you:

We may share your personal data collected in connection with administering the Troove website and providing the service thereon.

We may use your personal data to respond to your inquiries or requests.

We may use your personal data to send you emails from time to time about our services, but we will not provide your personal data to third parties for them to contact you directly unless otherwise permitted by this Privacy Policy or you provide your consent.

We may share your personal data with third parties to further the purpose for which you provided such data to us. Specifically, we may share your data with the third party vendors listed below (collectively, the “Third Party Vendors”). We urge you to read the privacy practices of all of our Third Party Vendors before submitting any personal data through the website.

We may disclose personal data as required by law or legal process.

We may disclose personal data to investigate suspected fraud, harassment or other violations of any law, rule or regulation, or the terms or policies for our services or our sponsors.

We may transfer your personal data in connection with the sale or merger or change of control of TROOVE MEDIA or the division responsible for the services with which your personal data is associated.

We may share your personal data with an affiliate of TROOVE MEDIA who is in the same corporate family as us as long as their privacy practices are substantially similar to ours.

Non- personal or aggregate data may be used by us for any purposes permitted by law and may be shared with any number of parties, provided that such data shall not specifically identify you.

Cookie Policy
TROOVE MEDIA uses cookies on all web properties to enable us to learn about how our visitors are using our websites and to provide our visitors with personalized experiences. Cookies are simple text files stored by your web browser. These files are stored directly on your computer/phone. Because of this, you may experience more than one cookie notice from our website if you visit our website from more than one device.

We use cookies as a way of anonymously tracking a visitor’s experience on our website, and we also use cookies to allow us to save persistent information across the multiple times a visitor will browse our website. The cookies stored with your browser allow us to recognize your return visit and present you with personalized data on your return.

Cookies do not collect personal or confidential information and are not able to be used by third parties. To learn more about cookies, including what they are and how to remove them if you choose to, please visit AllAboutCookies.org.

Analytics and Conversion Tracking
We use analytics services that use cookies, javascript and similar technologies to help us analyze how users use the Troove website. The information generated by these services about your use of the Troove website (including your IP address or a truncated version of your IP address) is transmitted to and stored by analytics service providers on their servers. Those service providers will use this information for the purpose of evaluating your, and other users’, use of the website, compiling reports for us on website activity and providing other services relating to website activity and Internet usage.

We may collect information about your device, including your IP address, operating system and browser type, for system administration and in order to create reports. This is statistical data about our users’ browsing actions and patterns, and does not identify any individual.

We use cookies on our site for Google Analytics. Google Analytics is a web and mobile analytics tool that helps website and mobile application owners understand how visitors engage with their website and/or mobile application. Google Analytics customers can view a variety of reports about how visitors interact with their website and mobile application so that they can improve them.

Like many services, Google Analytics uses first-party cookies to track visitor interactions as in our case, where they are used to collect information about how visitors use our site. We then use the information to compile reports and to help us improve our site.

Cookies contain information that is transferred to your computer’s hard drive and/or personal electronic device. These cookies are used to store information, such as the time that the current visit occurred, whether the visitor has been to the site before and what site referred the visitor to the web page.

Google Analytics collects information anonymously. It reports website trends without identifying individual visitors. You can opt out of Google Analytics without affecting how you visit our site. For more information on opting out of being tracked by Google Analytics across all websites you use, visit https://tools.google.com/dlpage/gaoptout.

Your Rights Regarding Your Data
TROOVE MEDIA is committed to a policy of transparency regarding your data. At any time, you are able to review the data you have provided to us.

Opt-Out Process
All unsubscribe or opt-out requests may be made by emailing us at privacy@troove.me or by clicking the “unsubscribe” link at the bottom of the email. We will process your request within a reasonable time after receipt. However, we are not responsible for, and in some cases we are incapable of, removing your personal data from the lists of any third party who has previously been provided your information in accordance with this Privacy Policy or your consent. You should contact such third parties directly. If you would like to update or correct any personal data that you have provided to us, please email us at privacy@troove.me and once we confirm your information, we will update such information within a reasonable amount of time.

How to View your Cookies
Viewing your cookies varies device by device and browser by browser. TROOVE MEDIA recommends checking with the manufacturer (Google, Apple, Microsoft, etc.) of your browser for the most authoritative steps on how to view all of the cookies stored on your device as well as how to search for specific cookies. In addition, there are sites such as AllAboutCookies.org where you can find general help regarding how to manage your cookies. Please visit AllAboutCookies.org/manage-cookies/ for more information.

How to View your Troove Data
To view your Troove data, you can go to app.troove.me and log in. Here, you can see all the information that Troove has collected on your behalf.

How to Delete or Block Cookies
Similar to the guidance on managing cookies, TROOVE MEDIA suggests relying on the manufacturer documentation for authoritative guidance on the process of deleting or blocking cookies. You can also utilize sites like AllAboutCookies.org/manage-cookies/clear-cookies-installed.html for general information on all browser.

How to Delete your Troove Data
You are able to have your Troove data deleted from our active services at any time. This will remove all past order history, rewards points accumulation, and personal data from our web store as well as any communication tools we utilize. When this data is deleted, you will not be able to recover past order history or points balances.

To request a deletion of Troove data, please send an email to privacy@troove.me and we will be happy to handle your request promptly.

How Long We Retain your Data
Data retention pertains only to the information that you will find in the My Account section of our website. Cookies are stored on the computer/device of the visitor and therefore not retained by TROOVE MEDIA. Our cookies may persist on your device and be accessed by our website for up to two years.

TROOVE MEDIA retains all information you provide to us indefinitely. Credit card information is not stored directly with TROOVE MEDIA.

How Troove Protects your Data
Security for Troove’s Website and Troove’s Blog is in accordance with industry standards to protect the security of your personal data both online and offline. Personal data is stored on computer servers in a controlled environment that is reasonably protected from unauthorized misuse or disclosure. We use available technology and other techniques to implement systems like firewalls, and/or encryption to secure marketing data transfers.

Orders placed on Troove’s Website are encrypted using Secure Socket Layer (SSL) technology, an industry standard that is used by vendors to ensure the security of online business.

Our internal data security policies restrict access of data to authorized employees. We maintain digital and procedural safeguards to guard our customers’ personal data. Employees who violate our data security policies are subject to disciplinary action, up to and including termination.

Contests, Surveys, and Promotions are Included in this Policy

From time to time, Troove may offer you the opportunity to participate in contests, giveaways and other promotions. Any data submitted in connection with such activities will be treated in accordance with this Privacy and Security Policy, except as specifically set forth in the rules for those contests, giveaways or promotions. From time to time, Troove may also ask you to participate in surveys designed to help Troove improve the Site. Any personal data provided to Troove in connection with any survey will be used only in relation to that survey and as elsewhere set forth in this Policy.